Get Customer Feedback
Collect valuable feedback on your products or services
Curious what your customers are saying...
What is Mobile Sasa Survey?
Mobile Sasa Survey is a user-friendly platform designed for conducting surveys via SMS (Short Message Service). This innovative solution enables businesses and organizations to reach their target audience through mobile phones, making it convenient for participants to provide their feedback and insights.
Our platform simplifies the process of gathering customer feedback, allowing you to make data-driven decisions to improve your products and services.
System Features
Discover a seamless and intuitive user interface complemented by exceptional features.
Multi-triggers
Shortcodes and payments provide a great platform to collect real time feedback from customers.
Realtime reports
Receive better response rates from customers and view their responses in Realtime.
Insights
Ensures a wider, more targeted reach to your customers who provide valuable feedback.
How it works
Discover a seamless and intuitive user interface complemented by exceptional features.
Define Your Survey Goals
Clearly outline the objectives and what you want to achieve with the survey.
Design Your Survey
Create the survey questions, layout, and structure. Consider the type of information you need.
Distribute Your Survey
Share your survey with your target audience using various channels like email, social media, etc.
Our Partners
You are in safe hands, we partner with the industry best service providers.
How much it cost?
All Prices are Exclusive of VAT
SMS Costing
| Average Number of SMS per Month | Cost Per SMS |
|---|---|
| 1 to 100,000 | KES. 0.60 |
| 100,001 to 500,000 | KES 0.40 |
| 500,001 to 2,000,000 | KES 0.35 |
| Above 2,000,000 | KES 0.24 |
SMS Sender IDs (Alphanumeric)
| Network | Cost |
|---|---|
| Safaricom | Kes 5,800 |
| Airtel | Kes 5,800 |
| Telcom | Kes 5,800 |
OUR HELP IS AROUND THE CLOCK
FAQs
What is an SMS-based survey?
An SMS-based survey is a method of collecting feedback, opinions, and data from respondents using text messages. Instead of using web forms or phone calls, this approach allows individuals to participate in surveys by responding to questions via SMS on their mobile phones.
How does the SMS survey process work?
The SMS survey process typically involves the survey administrator or platform sending out a series of questions to a list of participants' mobile numbers. Participants respond to these questions by sending text messages with their answers. The platform then collects and compiles these responses for analysis and reporting.
What are the advantages of using SMS-based surveys?
SMS-based surveys offer several advantages, including a wide reach since most people have mobile phones, high response rates, quick data collection, and real-time feedback. They are cost-effective, easy to set up, and can be used for various types of surveys, from customer satisfaction to market research.
Are SMS surveys anonymous?
Yes, SMS surveys can be anonymous if the survey administrator chooses to make them so. Respondents' personal information can be kept confidential, depending on the settings and design of the survey. However, it's essential to clarify the level of anonymity with participants to build trust.
Is it possible to analyze and report survey results from SMS responses?
Yes, most SMS-based survey platforms provide tools for data analysis and reporting. Survey responses are typically collected and stored in a database, allowing administrators to generate reports, charts, and insights. These reports can help in decision-making, identifying trends, and addressing issues highlighted by survey participants.