An SMS-based survey is a method of collecting feedback, opinions, and data from respondents using text messages. Instead of using web forms or phone calls, this approach allows individuals to participate in surveys by responding to questions via SMS on their mobile phones.

The SMS survey process typically involves the survey administrator or platform sending out a series of questions to a list of participants’ mobile numbers. Participants respond to these questions by sending text messages with their answers. The platform then collects and compiles these responses for analysis and reporting.

SMS-based surveys offer several advantages, including a wide reach since most people have mobile phones, high response rates, quick data collection, and real-time feedback. They are cost-effective, easy to set up, and can be used for various types of surveys, from customer satisfaction to market research.

Yes, SMS surveys can be anonymous if the survey administrator chooses to make them so. Respondents’ personal information can be kept confidential, depending on the settings and design of the survey. However, it’s essential to clarify the level of anonymity with participants to build trust.

Yes, most SMS-based survey platforms provide tools for data analysis and reporting. Survey responses are typically collected and stored in a database, allowing administrators to generate reports, charts, and insights. These reports can help in decision-making, identifying trends, and addressing issues highlighted by survey participants.